APCO Member & Chapter Services Monthly E-Newsletter

August 2009

Greetings!

To all the APCO Chapter & Affiliates that I support as part of my duties with the APCO Member and Chapter Services Committee.

Montana Chapter

Colorado Chapter

Wyoming Chapter

*****CHAPTER OFFICERS*****

Please present this information to your chapter members electronically and at meetings or presentations.

2010 APCO Western Regional Conference in Denver, Colorado!

Colorado is the home of the 2010 APCO Western Regional Conference in Denver.  They have a great website to visit for all the details:  www.apco-co.org/WRC2010.   This would be a wonderful opportunity to visit the Mile High City!  The conference is January 20-22, Wed-Friday.

2010 Membership Renewal

The 2010 membership renewal is about to begin.  Please encourage your members to renew online.  The more members renew online, the greater the cost savings in the processing of invoices by reducing labor, postage and printing costs.

********************Chapter Leadership Conference Calls****************

There will be three Chapter Leadership Conference calls coming up soon.  Keep yourself up to date with the most current information.

The dates for the calls are as follows:

Tuesday            September 29          2PM

Wednesday      September 30          11AM

Thursday         October 1                 2PM

To pre-register to attend any of these conference calls, login to your member profile at https://apconetforum.org/eweb, using your email address and password, click on “upcoming events”, fill out the form, and you will receive an email confirmation with call in instructions

Professional Communications Human Resources Taskforce (PRO-CHRT)

The Professional Communications Human Resources Taskforce (PRO-CHRT) was established by the APCO Board of Officers to gather information, study and prepare reference materials on 9-1-1 public safety communications human resources and recognition issues throughout the country such as certification requirements and retirement benefit eligibility.  This is an APCO association wide undertaking and to assist PRO-CHRT complete these objectives the taskforce is looking for websites and/or links to the following information:

• Are there 9-1-1 public safety communications training standards in your state?

If yes, where can we find them? (Website, link, etc.)

• What are the labor laws for your state?  Where can we find them? (Website, link, etc.)
• Are Public Safety Telcommunicators covered by the state or local Public safety or general government employee retirement program?  Where can we find this information? (Website, link, etc.)
• Are Public Safety Telecommunicators in your state considered Public Safety employees and/or First Responders?

Please submit this information to

Loredana Elsberry at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

by September 15, 2009

Chapter Conferences

When your chapter conference is coming up, please use the Chapter Event Assistance Form to request APCO brochures and give-aways. This form ensures that we’ve got the correct shipping information and understand the quantities you need. Also, have your chapter conference listed on the APCO calendar by contacting Ann Russo in Membership services.  For more information go to: http://www.apco911.org/new/membership/calendar.php

Chapter Officer Information

We know that many chapters hold their election of officers during the autumn.

Please use the Chapter Contact Info Update Form to help keep leadership records current.  You can download this form at:  http://www.apco911.org/new/membership/chapters.php

APCO Institute Leadership Certificate Program (RPL)

Thinking about becoming a Registered Public Safety Leader?  RPL recipients receive a certificate of acceptance into the APCO Institute Registry of Public-Safety Leaders, a formal and prestigious acknowledgement of excellence within our industry.

The RPL Program is a series of online courses offered by APCO Institute, in cooperation with Flexstudy.com, the American Management Association’s e-learning provider.  You’ll learn how to Communication with Authority, Build and Manage High-Performance Teams, Break Down the Barriers to solid Interpersonal Negotiations, Enhance Team Performance, Lead with Confidence and Integrity, Make a Difference Within our Association and our Industry, and For information on scholarships and an application go to: http://www.apcointl.com/institute/RPL_program.htm.

The next RPL class starts October 14, 2009

Project 33 - MINIMUM TRAINING STANDARDS FOR PUBLIC SAFETY TELECOMMUNICATORS

On July 1, 2009 a press release was issued by APCO for comments to the revision to the P33 standard to identify minimum training requirements for public safety telecommunicators. The revision includes information for those typically charged with receiving, processing, transmitting, and conveying public safety information to dispatchers, law enforcement officers, fire fighters, emergency medical and emergency management personnel. This document seeks to define training in certain knowledge, skills, and abilities to be provided to telecommunicators by the agency, allowing different agencies to comply with the portions of the standard applicable to the functions within their agency.

The revisions were facilitated by APCO International's Call Center Standards Committee, which is made up of public safety communications subject matter experts from across the U.S. The final draft will be presented to the APCO International Executive Council for ratification. Following their approval, the final document will be facilitated through APCO International's American National Standards (ANS) process to become an American National Standards Institute- (ANSI) approved standard. The final standard is tentatively planned to receive approval in December 2009.

To read more on the latest revisions go to:  http://www.apcointl.org/about/911/downloads/P33_Guidelines.pdf

Chapter Membership Lists

Just a reminder to all Chapter Presidents and Secretaries it is now possible to download your chapter membership list at any time. This capability will replace the monthly chapter listings you have been receiving. For more information or questions contact Jackie Bender at This e-mail address is being protected from spambots. You need JavaScript enabled to view it Here is the link:  https://apconetforum.org/eWeb/

Montana Chapter APCO Conference

Montana is having its annual Chapter Conference in Missoula this year.  They are offering APCO’s Active Shooter Incidents for PST on October 26^th and 27^th.  The actual conference dates are October 28^th and 29^th.  TERT training is also being offered.  The Basic Awareness Course will be October 29^th and TERT Team Leader Training is October 30^th.  We are fortunate to have Natalie Duran with Miami-Dade Fire/Rescue as the instructor.  There are no costs for these classes.  Please visit the Montana APCO Website at www.mtapco.org Information is being updated often.  If you have any questions, please contact Kimberly Burdick at the address/information listed in this newsletter.

Here to serve.

As your Chapter Representative on the Member & Chapter Services Committee please feel free to contact me with any questions or issues you feel I could be a help with.  I may not know all the answers but I can certainly help to get you headed in the right direction.

Kimberly

Kimberly D. Burdick, RPL                              Kimberly D. Burdick

Member & Chapter Services Committee    Communications Manager

Serving the Montana, Colorado Chouteau County Sheriff’s Office

and Wyoming Chapters 1215 Washington

Fort Benton, MT  59442

Email:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Website: www.mtapco.org

Phone:    406-622-5451

Cell:         406-788-5501