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APCO Member & Chapter Services Monthly E-Newsletter
June 2010
APCO Chapters that I support as part of my duties as your chapter representative on the APCO Member and Chapter Services Committee.
Colorado
Montana
Wyoming
*****CHAPTER OFFICERS*****
Please present this information to your chapter members electronically and at meetings or presentations.
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Upcoming 2010 Conferences and Events
2010 APCO International Conference
Houston, Texas August 1 – 4, 2010
George R. Brown Convention Center
Big Responsibilities – Big Opportunities
http://www.apco2010.org/
To take advantage of early registration savings, you must register before
July 16, 2010!!
The APCO International Annual Conference presents the public safety communications industry’s best educational and product offerings. Executives, dispatchers, and technicians involved in all aspects of public safety communications from law enforcement to PSAPs to government agencies, gather here each year.
This year’s conference will see some exciting new changes. The reconfigured conference schedule allows attendees to achieve its full value with just a 3-night stay. Learn new skills, explore new products and services, and connect with other public safety communications officials.
Member & Chapter Services Sponsored Events at Conference
Chapter Leaders Training
If you are interested in learning more about how chapters work and function, consider participating in this free, three-hour training course that will be held in Houston, on Sunday, August 1st 8-11AM at the Convention Center Room 350E.
This course has recently been revised and is packed with great information and resources for those who may be looking to become more involved in the association.
Register at www.myapcointl.org.
New Attendee Orientation
For any of your chapter members who are first time conference attendees, please urge them to attend the new attendee orientation. It is filled with great information, great networking opportunities, and prizes!!!
The new attendee orientation will be held on Sunday, August 1st at noon in the Convention Center Room 320.
Chapter Leaders Workshop
The workshop will be held on Wednesday, August 4th at 09:30AM in the Convention Center Room 352D
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Committee Meetings
Houston 2010
Sunday, August 1
8:00am- 10:00am Committee Chairs Summit with Board of Officers
Room 342 A&D
10:00am- 1:00pm Committee Meetings
Room
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332A
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332B
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332D
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332E
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332F
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10:00am- 11:00am
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Bylaws
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Historical
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Professional Development Event Committee
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Awards
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Pro-CHRT
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11:00am- 12:00pm
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Urban Area Policy Network
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Member & Chapter Services
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Data
Transfer
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Call Center Standards Subcommittee
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Standards Development Committee
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9-1-1/ Emerging
Technologies
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Committee Meetings will be held at the George R Brown Convention Center
Signs will be posted outside of reserved rooms.
Pre Conference Classes
July 29-31 Communications Training Officer Course 4th Edition $259 Non Member $239 Member Class #28820 The Communications Training Officer (CTO) course focuses on the essential elements of a one-on-one training program. Topics include the roles and responsibilities of a trainer, adult learning styles, documentation, and counseling techniques. Students receive a CD with sample forms and a demonstration of APCO Institute's Expectations: Evaluation Software package.
July 29-Aug 1 Emergency Medical Dispatch (EMD) $379 Non Member $359 Member Class #28824 This course is based on the NHTSA National Standard Curriculum for EMD. Topics covered provide the student with the knowledge and foundation to answer calls for emergency medical service and properly prioritize the response. The course also provides the student with the knowledge needed to convey proper pre-arrival instructions to the caller when needed. Pre-requisites apply; please contact the APCO Institute.
July 31 Customer Service in Today's Public Safety Communications Center $199 Non Member $179 Member Class #28821 Providing satisfactory customer service in the high energy, often high stress field of public safety communications, is paramount to successful performance in this profession, both for the individual telecommunicator as well as the agency they represent. This course addresses all aspects of customer service and how it impacts our industry. Although intangible, it is a critical component that must be understood and applied in excellence to every situation.
Active Shooter Incidents for Public Safety Communications $199 Non Member $179 Member Class #28822 As the providers of communications capabilities and responder safety, telecommunicators should be aware of the unique challenges posed by active shooter incidents and be prepared to address them well in advance. This course helps to educate telecommunicators about the many intricate issues and challenges posed by active shooter incidents and their response and the role the telecommunicator plays in each
Crisis Negotiations for Telecommunicators $199 Non Member $179 Member Class #28823 Crisis situations differ from the daily emergencies that today’s public safety telecommunicators handle. This course will build on the knowledge, skills and abilities inherent in basic telecommunicator training programs to educate the public safety communications professional on the most effective way to receive and process calls involving crisis situations and to ensure they fulfill their role as a vital component of the overall public safety response.
Post Conference Classes
August 5, 2010
Train-the-Trainer Seminar: Call Center Best Practices in Handling Calls of Missing and Exploited Children (TTT) Course Description This one-day training is designed to help a PSAP adopt national standard ANS 1.101.1-207 that defines the role of telecommunicators in response to calls about missing, abducted, and/or sexually exploited children. The curriculum is delivered through a combination of lecture and group interaction. At the end of the day, public safety telecommunications trainers will have a thorough understanding and functional working knowledge of the ANSI standard and a Call Taker’s Guide that complements it. Participants will be provided assistance in developing an action plan for incorporating training material from this course into their agency/ organization’s telecommunicator training program.
Program Highlights History, scope and scale Model policy Best practices for effective response Availability and use of resources Call intake analysis applications Action planning strategies
Target Audience This program is designed for public safety telecommunications professionals who are directly responsible for the training and ongoing operational competencies of 9-1-1 / emergency call-takers, dispatchers and telecommunicators.
Time to Act: The 9-1-1 Center and Missing Kids Course (COMM)
Course Description There is now a national standard for 9-1-1 best practices for these calls, established in collaboration between NCMEC, NAED, APCO, NENA and Amber Alert. Course is designed for 9-1-1 call center directors, managers and others in leadership roles. Participation meets one of the key requirements for a 9-1-1 Center to become a recognized NCMEC partner. This comprehensive 1-day course provides a compelling overview of the issue, looking at the legal, social, and healthcare implications of kidnapped children and runaways, and the important role of 9-1-1 and the initial emergency response. Program Highlights • Scope and nature of the issue—dispelling the myths and presenting the facts around kidnapping, family abductions and runaways. • The viewpoint and experience of a parent whose child was kidnapped • Resources available from NCMEC to prepare for an event, including new on-line continuing education for telecommunicators • Elements of the new ANSI National Standard on best practices for 9-1-1 centers in cases of missing kids, and tactics for implementation • What it takes to become a truly child-centered 9-1-1 center, in policy, training and operations • How your 9-1-1 center can become a recognized NCMEC partner
Target Audience 911 Call Center Directors and Managers
Registration If you are interested in attending one of these courses please send the following information to Laura Silver, NCMEC Administrative Manager, at
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or 703-837-6348.
There is no cost to attend these courses. Seating is limited.
Chapter Conferences
The APCO Atlantic Chapter
in Association with NYS 911 Coordinators Association
announces the
Atlantic Chapter Fall Conference
Oct 4-5-6, 2010
Holiday Inn Wolf Road
Albany, New York.
For more information go to:
http://www.apco-atlantic.org/Conferences.htm
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Membership News
Member – Get – A – Member Contest
Deadline Is June 30th!!!!
The official 2010 Member-Get-A-Member contest and membership drive is underway. For each new member that you recruit, you will be entered to win a prize in a random drawing.
Recruit one member and you'll have only one entry to win, but recruit two new members and you'll be entered twice to win, and if you recruit three new members you'll have three entries to win...
In addition, if you recruit from outside your membership category, you'll receive an extra entry. For example, if your membership is either the Active or Member-category and you recruit a Commercial member, you'll receive two entries into the contest. Likewise, if you are a commercial member and you recruit a new member in the Active or Member-category, you'll receive two entries.
- We'll be giving away a $50 APCO Store gift card to five member recruiters drawn at random.
- The member to recruit the most new members will receive the grand prize $100 APCO Store gift card.
- Chapters that recruit 15, 25 and 35 new members during this time will receive recognition of their hard work and passion.
- The chapter with the most new member recruit will receive a $250 APCO Store Gift Card.
All recruiters will receive recognition on the Member-Get-A-Member contest web page.
It's a win-win situation. If you have questions about how you can become the top recruiter, email us at
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Brochures and applications available by linking to following:
Active/Member Brochure Link (Public Safety Employees)
Commercial Application Link (Vendors, Consultants, etc.)
All recruited members must be paid in full at that time for your entries to be eligible.
Membership Numbers as of June 1, 2010
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As of: June 1, 2010
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This Year
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Last Year
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% Tot Ann %
Chg
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Commercial
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1,193
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1,253
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9% -5.0%
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Active
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7,743
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7,915
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61% -3.0%
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Members
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3,854
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3,851
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30% 0.08%
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TOTAL
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12,790
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13,019
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- 1.8%
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Review of Membership Numbers:
150 New Members during the month of April 2010
Ø Top individual categories: Telecommunicator 46%
Supervisor 20%
Directors 8%
Chapters recruiting the most new members:
Atlantic 15.0%
Arkansas 9.0%
Colorado 5.0%
Chapter Membership and Drop Lists
Just a reminder - the drop list and current membership lists are available at any time to the Chapter President and Secretary.
It is never too late to follow up!
Chapter Presidents and Secretaries - Please take a moment to run an expired members list for your chapter. This will allow you to have a list of all chapter members who have failed to renew. Perhaps the renewal was forgotten, overlooked or is in process.
For more information or questions contact Jackie Bender at:
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Event Assistance - Chapter Conferences
When your chapter conference is coming up, please use the Chapter Event Assistance Form to request APCO brochures and give-a-ways. This form ensures that we’ve got the correct shipping information and understand the quantities you need. Also, have your chapter conference listed on the APCO calendar by contacting Ann Russo in Membership services.
For more information go to: http://www.apco911.org/new/membership/calendar.php
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APCO Institute

APCO Institute Leadership Certificate Program (RPL)
The next RPL class starts October 13, 2010.
Thinking about becoming a Registered Public Safety Leader? RPL recipients receive a certificate of acceptance into the APCO Institute Registry of Public-Safety Leaders, a formal and prestigious acknowledgement of excellence within our industry.
The RPL Program is a series of online courses offered by APCO Institute, in cooperation with Flexstudy.com, the American Management Association’s e-learning provider. You’ll learn how to Communication with Authority, Build and Manage High-Performance Teams, Break Down the Barriers to solid Interpersonal Negotiations, and Enhance Team Performance.
Lead with Confidence and Integrity; Make a Difference Within our Association and our Industry.
For information on scholarships and an application go to:
http://www.apcointl.com/institute/RPL_program.htm.
UPCOMING ONSITE CLASSES
There are several regions that are offering onsite classes. Please forward this information to your Chapter Members who may want to attend.
APCO Members receive a $20 discount on all courses!
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Bring APCO training to your agency and co-host a class Communications Training Officer Conway, AR June 15-17 Tampa, FL June 16-18 Public Safety Telecommunicator 1, 6th Edition Instructor Daytona Beach, FL June 7-11
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For more information on class offerings, locations and registration information go to: http://www.apcointl.org/institute/schedule_registration.htm
To request an Institute Course Catalog email your name and mailing information to:
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Online Training Course Schedule
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PST-Instructor
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6/30
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$509
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Fire Service Communications Inst
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6/30
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$509
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EMD-Instructor
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6/30
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$509
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CTO-Instructor
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6/30
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$509
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PST 6th Ed
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7/07
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$309
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Customer Service
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7/21
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$249
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EMD
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6/30
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$429
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Be an APCO Co-Host Agency
APCO Institute utilizes co-host agencies and chapters for several reasons. As the co-host agency, you know what training is needed in your area. By hosting a class, the training that is needed in your area can be delivered to your door. The local co-host also adds “local flavor” to the presentation by providing a familiar classroom site in familiar surroundings. Local co-hosts assist us with contacting interested agencies, locating accommodations for out-of-town students and instructors, and acting as the local contact for those who have questions about the area.
In return, APCO Institute provides one complimentary registration for the class that you co-host.
For further details and requirements download the APCO Institute Co-Host Application or contact the APCO Institute at -
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or call (386) 322-2500.
Continuing Education
APCO Virtual College (AVC)
In August 2000, APCO Institute and Jacksonville State University partnered to establish the APCO Virtual College (AVC). The APCO Virtual College is the world's first online degree program for public safety telecommunicators and offers an Associate Degree in Public Safety Telecommunications, a Bachelor of Science Degree in Emergency Management (with a minor in Public Safety Telecommunications) and even a Master of Public Administration Degree with a concentration in Emergency Management. The APCO Virtual College offers today's busy public safety telecommunicator the opportunity to advance in their chosen careers without leaving their home or office.
For more information go to: http://www.apcointl.com/institute/apco_virtual_college.htm
Continuing Dispatch Education
CDE Articles and Tests
The APCO Institute now offers online access to our monthly continuing dispatch education (CDE) articles that appear in the APCO International monthly magazine Public Safety Communications. Web Seminars
Now you can receive the high-quality training you have come to expect from a live APCO Institute course at the convenience of your desk. Video Training Series
APCO Institute offers a series of training videos online to assist you in your training needs.
For more information go to: http://www.apcointl.com/institute/dispatch_education.htm
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APCO Consolidated Center Directors Network (CCDN) committee
The CCDN Needs Your Help! Is your center consolidated and can you spare 10 minutes? Please complete the APCO Consolidation Communications Center Survey. Your input will be invaluable in assisting APCO to develop future standards, best practices and recommendations.
The APCO Consolidated Center Directors Network (CCDN) committee is comprised of public safety communications center directors representing our nation’s consolidated, multi-jurisdiction or multi-agency centers and was established to advise APCO and the industry at-large on and make recommendations to the Board of Officers on public safety communications issues. The CCDN needs your help! The CCDN is working to gather non-proprietary information about the consolidation of public safety communications centers. If your center has been consolidated or de-consolidated, we ask that you share your lessons learned, governance models, funding resources and methods, feasibility studies and any other related reports.
Please help us achieve our objective by sharing these valuable materials. Documents can be sent electronically to Loredana Elsberry at
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Thank you for your dedication and continued support to APCO and the public safety communications profession.
Here to serve.
As another committee year comes to a close, I would like to thank you all for the honor of serving as your Chapter Representative on the Member & Chapter Services Committee. I look forward to seeing many of you in Houston. I hope to return next year as your representative, but if that is not the case I am sure you will show your new representative the same respect and cooperation you have given me.
Have a safe and happy 4th of July!
Kimberly
Kimberl y D. Burdick, RPL Kimberly D. Burdick, RPL
Member & Chapter Services Committee Communications Manager
Serving the Colorado, Montana Chouteau County Sheriff’s Office
and Wyoming Chapters 1215 Washington
Fort Benton, Montana 59442
Email:
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Website: www.mtapco.org
Phone: 406-622-5451
Cell: 406-788-5501
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